What proxy messaging means
BCS LLC operates a BCS-managed department-routing messaging workflow that allows customers to communicate with multiple BCS departments through BCS-managed numbers while customer phone numbers and staff or department direct phone numbers remain masked from the opposite side.
This page is intended for A2P 10DLC review of the BCS LLC proxy and department-routing workflow. Messages are limited to customer support, account or service notifications, appointment coordination, onboarding follow-up, and operational responses to customer requests.
| Brand | BCS LLC |
|---|---|
| Campaign type | PROXY |
| Program purpose | BCS-managed department-routed SMS conversations between customers and BCS departments while customer phone numbers and staff or department direct numbers are masked from the opposite side. |
| Participant consent | Customers must be informed that BCS LLC will use SMS for customer support, account or service notifications, appointment coordination, onboarding follow-up, and department-routed communications. Customers must provide a mobile number with explicit consent before receiving routed SMS. |
| Consent language | I agree to receive recurring text messages from BCS LLC for customer support, account and service notifications, appointment coordination, onboarding follow-up, and BCS-managed department-routed communications. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to cancel. Consent is not a condition of purchase. View our Terms and Conditions and Privacy Policy. |
| Privacy Policy | https://www.binary-cs.cv/privacy.html, including mobile opt-in non-sharing language and proxy messaging processing details. |
| Terms | https://www.binary-cs.cv/terms.html, including SMS terms, STOP, HELP, rates, frequency, carrier disclaimer, and proxy messaging terms. |
| Opt-out | Customers can reply STOP to stop SMS messages. BCS LLC honors opt-outs across BCS department-routed conversations and does not continue SMS to opted-out numbers unless new consent is later provided. |
| Help | Participants can reply HELP for help. |
Proxy sample messages
- BCS LLC Support: Your request has been routed to the support department. Reply here to continue through the BCS messaging system. Reply STOP to opt out.
- BCS LLC Billing: We have an account update for your BCS service. Reply here with questions, HELP for help, or STOP to cancel SMS.
- BCS LLC Onboarding: Your onboarding follow-up is scheduled for tomorrow at 2:00 PM ET. Reply here to reach the assigned BCS department. Reply STOP to opt out.
- BCS LLC: Your routed department conversation has been updated. A BCS team member will respond through this number. Reply HELP for help or STOP to cancel SMS.
Submission readiness note
Before submitting a PROXY campaign, BCS LLC should retain internal records showing the routing workflow, department number configuration, consent source, consent timestamp, disclosure text, opt-in method, and STOP opt-out handling for each customer number.